Privacy Policy.

Who we are

Progademy is run by Saumya Agarwal, A-101, Shri Krishna Residency, Aradhana Garden, GMS Road, Dehradun, Uttarakhand. Contact: contactus@progademy.com, +91 96397 60899.

What we collect

• When you buy a file: the email address and phone number you enter on the Razorpay payment page. Razorpay sends us the payment details for your order, such as the payment ID, the amount, the currency, the payment method and the time of payment.
• Card, UPI and bank details are handled by Razorpay. We never see your full card number, CVV, UPI PIN or bank password.
• When you book a 1:1 session: the details you enter on Cal ID (such as your name, email and the time you choose). Sessions are held on Google Meet.
• When you email us: your email address and whatever you write.
• When you join our free Telegram channel: Telegram shows channel admins limited information, such as your Telegram name. We do not ask for anything else there.

This website does not use advertising or analytics cookies, and does not ask you to create an account.

Why we use it

• To email you your download link after payment.
• To run the sessions you book.
• To keep a record of each sale (for our accounts, and so we can help you with an order).
• To limit how long, and how many times, a download link can be used.
• To reply to your messages and handle refunds or complaints.

We do not sell your data, and we do not send marketing emails.

Who processes it for us

• Razorpay: payments, including your card, UPI or bank details.
• Resend: sends the email with your download link.
• Cloudflare: hosts this website, runs the service that delivers your file, and stores the files and download links.
• Google Sheets: our sales log. Each sale is recorded with the date, payment ID, product, amount and your email address.
• Cal ID: 1:1 session bookings.
• Google Meet: the video calls for 1:1 sessions.
• Telegram: our free channel, and private alerts to us when an order needs attention. Those alerts include the payment ID and a partly hidden version of your email address (for example a***@gmail.com).

Each of these services has its own privacy policy and may process data outside India.

How long we keep it

• Download links stop working after 72 hours, and their records are deleted automatically when they expire.
• A record that a payment was handled (payment ID, product and status, without your email) is kept so the same payment is never delivered twice.
• The sales log, which holds your email address, is kept for as long as we need it for our accounts and tax records.
• Emails you send us are kept for as long as we need them to help you.

Your choices and deletion

To see, correct or delete your personal data, email contactus@progademy.com with your payment ID. We will delete what we hold, except where we must keep a record of a sale by law. We reply within 2 working days.

Grievance officer

Saumya Agarwal, +91 96397 60899, contactus@progademy.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Changes

If we change this policy, we will update this page and its date. See also our Terms.